# Unable to SSH into printer after updating moonraker **URL:** \ **Category:** General Discussion\ **Created:** [November 12, 2024, 3:34am UTC](https://klipper.discourse.group/t/unable-to-ssh-into-printer-after-updating-moonraker/20000 "2024-11-12T03:34:17Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![CreakyPancake](https://yyz2.discourse-cdn.com/free1/user_avatar/klipper.discourse.group/creakypancake/32/13198_2.png) [@CreakyPancake](https://klipper.discourse.group/u/CreakyPancake)\ **Post date:** [November 12, 2024, 3:34am UTC](https://klipper.discourse.group/t/unable-to-ssh-into-printer-after-updating-moonraker/20000/1 "2024-11-12T03:34:17Z")
### Basic Information: Ender 5 Plus Mercury 1.1 Manta M8P V2 CB1 Unable to access ### Describe your issue: Hello all! About a month ago I was having troubles setting up the timelapses for my printers when I realized a bunch of my programs were outdated. I decided I would update them, starting with moonraker, to see if they helped solve the issue. After I had gotten frozen on the %100 screen for about half of a day, I decided to cut my losses and go to bed. When I woke up I realized I could no longer access my printer. I couldn’t SSH into it, however what peaked my curiosity, was the fact that all of my fans turned on like they normally do in the config. I also noticed my Knomi V1 is saying to restart it, or check the internet connection. Any clues as to what is causing this is appreciated! ---
**Author:** ![EddyMI3D](https://yyz2.discourse-cdn.com/free1/user_avatar/klipper.discourse.group/eddymi3d/32/1981_2.png) [@EddyMI3D](https://klipper.discourse.group/u/EddyMI3D)\ **Post date:** [November 12, 2024, 7:21am UTC](https://klipper.discourse.group/t/unable-to-ssh-into-printer-after-updating-moonraker/20000/2 "2024-11-12T07:21:08Z")
Please read: [How-To Ask for Help](https://klipper.discourse.group/t/how-to-ask-for-help/6327/1) ---
**Author:** ![CreakyPancake](https://yyz2.discourse-cdn.com/free1/user_avatar/klipper.discourse.group/creakypancake/32/13198_2.png) [@CreakyPancake](https://klipper.discourse.group/u/CreakyPancake)\ **Post date:** [November 13, 2024, 12:21am UTC](https://klipper.discourse.group/t/unable-to-ssh-into-printer-after-updating-moonraker/20000/3 "2024-11-13T00:21:19Z")
Can I know what I did wrong with my question? The main thing I see is the log but I physically cannot access it. ---
**Author:** ![Sineos](https://yyz2.discourse-cdn.com/free1/user_avatar/klipper.discourse.group/sineos/32/18_2.png) [@Sineos](https://klipper.discourse.group/u/Sineos)\ **Post date:** [November 13, 2024, 8:09am UTC](https://klipper.discourse.group/t/unable-to-ssh-into-printer-after-updating-moonraker/20000/4 "2024-11-13T08:09:19Z")
This seems to be a Linux issue. The best approach is to connect a screen and keyboard and monitor the boot process and then log in directly and troubleshoot according to the relevant OS logs etc. ---
**Author:** ![CreakyPancake](https://yyz2.discourse-cdn.com/free1/user_avatar/klipper.discourse.group/creakypancake/32/13198_2.png) [@CreakyPancake](https://klipper.discourse.group/u/CreakyPancake)\ **Post date:** [November 15, 2024, 2:42am UTC](https://klipper.discourse.group/t/unable-to-ssh-into-printer-after-updating-moonraker/20000/5 "2024-11-15T02:42:28Z")
I am unsure how to do this, I did attach a screen and I can confirm it is a problem with moonraker as it is connected to the internet. However, my klipper screen won’t let me get beyond the failed to connect to moonraker screen. Any ideas? ---
**Author:** ![theophile](https://yyz2.discourse-cdn.com/free1/user_avatar/klipper.discourse.group/theophile/32/31_2.png) [@theophile](https://klipper.discourse.group/u/theophile)\ **Post date:** [November 16, 2024, 7:39pm UTC](https://klipper.discourse.group/t/unable-to-ssh-into-printer-after-updating-moonraker/20000/6 "2024-11-16T19:39:08Z")
Have you tried turning it off and on again? ---
**Author:** ![CreakyPancake](https://yyz2.discourse-cdn.com/free1/user_avatar/klipper.discourse.group/creakypancake/32/13198_2.png) [@CreakyPancake](https://klipper.discourse.group/u/CreakyPancake)\ **Post date:** [November 16, 2024, 8:04pm UTC](https://klipper.discourse.group/t/unable-to-ssh-into-printer-after-updating-moonraker/20000/7 "2024-11-16T20:04:44Z")
Yes I did, I just ended up resetting the printer and starting over again, luckily I still have my printer config. ---
**Author:** ![system](https://global.discourse-cdn.com/free1/uploads/klipper/original/1X/64419bf2aac6639e6ef5cef200dcd456b0a01ac3.png) [@system](https://klipper.discourse.group/u/system)\ **Post date:** [December 17, 2024, 6:04am UTC](https://klipper.discourse.group/t/unable-to-ssh-into-printer-after-updating-moonraker/20000/8 "2024-12-17T06:04:51Z")
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