Creality CR-10S Pro current version with 103 chipset
Picked up the new Sonic Pad from Creality Flashed the printer firmware. It then prompts to start a 30 minute self test. First two steps are the fans which pass. Next is XYZ. XY are fine. Z proceeds to try to run the ot end through the print bed without stopping. The light on the touch off is red and the probe is not extended so it doesn’t know when to stop. None of the touch screen are active/usable while it is dropping the Z. I have tried repeatedly with the same result. The time difference with Creality support makes it difficult. The last two days I jumped on with the in the morning for help and they say the engineers have gone for the day. Any help would be appreciated.
Thank you