Elegoo Neptune 4 Print Error

[Coconutdog]

Hi All. I’m new to 3D printing and have received a Elegoo Neptune 4 for Christmas. The models that are supplied with the printer all print without issues. My problem is that if I download a .3mf file from the internet and slice it using the supplied Elegoo Slicer software, I more than often get the errors shown in the attachments. I have no idea as to how to fix this issue. Where do I find the SDCARD_RESET_FILE or how to FIRMWARE_RESET the printer? PRINTER_PARAM is not valid for MACRO. What does that mean? Any help would be very much appreciated.

klippy.log (5.8 MB)

[EddyMI3D]

Hello @Coconutdog !

@Coconutdog

download a .3mf file from the internet

Those files can have certain settings for other printers that do not work with the Elegoo. Do you have an example of such a file?

[3dcoded]

Hi @Coconutdog ,

The Neptune 4 series runs a heavily modded Elegoo version of Klipper, so unfortunately the help we can give is limited.

I would reach out to Elegoo support instead. Hopefully they can sort it out.

Best of luck on your 3d printing journey!

[Coconutdog]

I tried printing this one from the Jaycar site. No luck.

ECC_0.4_SLIC3D_Spool_v1.0_Side_1_Elegoo PLA _0.2_2h50m.gcode (6.5 MB)

[EddyMI3D]

Sorry, but I asked for the 3mf file.

[Coconutdog]

Sorry, here’s the correct file, forum wouldn’t allow me to upload the .3mf file directly. I’ve included both halves of the spool, I only tried the first part. Regards.

09 Spool.zip (891.6 KB)
.:

[cardoc]

How are you moving your g-code files from your slicer to your printer?

Are you copying them to a SD card or USB stick OR sending them over your network?

I don’t find “PRINTER_PARAM” in any macro in printer.cfg or your g-code. Makes me think there is a saved variable that is supposed to contain the file name and path but is not getting updated.

[Coconutdog]

Thanks mate. You’d think that the Elegoo slicer would take this into account and prepare any .3mf file for the Elegoo printers.

[Coconutdog]

Gcode is moved via wired LAN connection. Do you want a copy of the printer.cfg file?

[cardoc]

I don’t understand Elegoo’s custom version of Klipper well enough to be of further help.

I can recommend:

• Seek help using resources at ELEGOO Community – ELEGOO Official
• Install the latest printer firmware (don’t forget the screen)
• Uninstall Elegoo slicer then download/install most current stable version Release v1.1.8.2 · ELEGOO-3D/ElegooSlicer · GitHub
• Try a different slicer. Elegoo has link to custom version of Cura. Orca slicer has Elegoo printer configurations and is an open source “parent” of Elegoo Slicer.

[Coconutdog]

Thanks mate. Will take your advice. My version of ES is 1.3.0.7. Thanks for your help.